❓ Frequently Asked Questions

Quick answers to the most common customer questions.

Q: How do I get a customer portal account? A: Contact your OLY representative or email info@oly.et to request access.

Q: I forgot my password. What should I do? A: Click "Forgot Password" on the login page. You'll receive a reset email.

Q: Can multiple people from my company have accounts? A: Yes! Each person gets their own login. Contact us to add users.

📦 Orders

Q: How do I check my order status? A: Log in to the portal and go to Orders. Each order shows its current status.

Q: Can I modify an order after placing it? A: Contact your account manager as soon as possible. Changes may be possible before production begins.

Q: How will I know when my order is ready? A: You'll receive an email notification when your order is shipped or ready for pickup.

Q: What payment methods do you accept? A: Bank transfer, cash, and check. Contact us for mobile payment options.

Q: When is payment due? A: Standard terms are on the invoice. Printing jobs require 50% deposit upfront.

Q: How do I get a receipt? A: Payment receipts are available in the portal under Invoices.

Q: What file format should I use? A: PDF is preferred. See our File Preparation Guide for full details.

Q: Can you design my materials? A: Yes! Our design team can create your materials. Design fees vary by project.

Q: What is your minimum order quantity? A: It depends on the product. Business cards start at 100, flyers at 250. Contact us for specifics.

Q: How do I contact support? A: Log in and go to Issues → New Issue, or email info@oly.et.

Q: What are your business hours? A: Monday – Saturday, 8:30 AM – 5:30 PM (Ethiopian time, EAT).

Q: How long until I get a response? A: Within 4 hours for urgent issues, within 24 hours for standard requests.