How to Raise a Support Ticket
🎫 How to Raise a Support Ticket
Get help from our team by submitting a support issue.
📝 Creating a Ticket
- Log in to the portal at https://oly.et
- Go to Issues in the sidebar
- Click New Issue
- Fill in the details:
| Field | What to Enter |
|---|---|
| Subject | Brief description of your issue |
| Description | Detailed explanation |
| Priority | Low, Medium, High, or Urgent |
| Attachments | Screenshots or files (if helpful) |
- Click Submit
📊 Ticket Statuses
| Status | Meaning |
|---|---|
| Open | Received, waiting for assignment |
| Replied | Our team has responded |
| Hold | Waiting for more information from you |
| Resolved | Issue has been fixed |
| Closed | Issue confirmed resolved |
⏰ Response Times
| Priority | First Response | Resolution Target |
|---|---|---|
| Urgent | 1 hour | 4 hours |
| High | 4 hours | 24 hours |
| Medium | 8 hours | 48 hours |
| Low | 24 hours | 5 business days |
💬 Following Up
- Check your email for notifications about your ticket
- Log in to the portal to see the latest status
- Add comments to your ticket if you have additional information
Last updated 2 days ago
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