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OLY ERP Docs

OLY ERP Docs

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Get help and report a problem

When something does not work or you are not sure how to do a task, help is close. Start with these docs, then contact OLY support. A clear ticket gets a faster answer.

Where to get help

  • These docs: oly.et/olyerpdocs. Use the search to find a page.
  • Training: oly.et/lms. Short courses for every user and for system admins.
  • Support portal: oly.et/issues. Open a ticket here. This is the best way to report a problem, because you can follow its status.
  • Email and Telegram: you can also reach OLY support by email or Telegram. Use the contact details you received at onboarding.
  • Your system admin: for passwords, new users and access to workspaces, ask the admin in your own company first.

Steps

Report a problem

  1. Try once more and write down exactly what you did, step by step.
  2. Note the document number, for example SINV-2026-00012, and the document type.
  3. Take a screenshot of the whole screen, including any error message.
  4. Copy the error text. Many error messages can be selected and copied. If you see a link to show more details, open it and copy that too.
  5. Go to oly.et/issues and log in.
  6. Create a new ticket. Write a short subject, for example "Cannot submit Sales Invoice SINV-2026-00012".
  7. In the description, write what you did, what you expected, and what happened instead. Attach the screenshot.
  8. Submit the ticket and keep the ticket number. You will get updates by email.

A good ticket example

Subject: Cannot submit Sales Invoice SINV-2026-00012

What I did: Opened the draft Sales Invoice for Bole Supermarket, 80 cartons, and clicked Submit. What happened: Error "Insufficient stock for Item Potato Chips 50g in Warehouse Finished Goods". Expected: The invoice submits. The stock count yesterday showed 300 cartons in Finished Goods. Screenshot attached. User: hana@examplefoods.com.

Your security

  • OLY staff never ask for your password. Not by phone, email, Telegram or in a ticket. If someone asks, do not give it, and report it.
  • Never put a password in a ticket or a message.
  • OLY staff access your system only to work on an open ticket. This access is logged.

Good to know

  • One problem per ticket. Two problems in one ticket slow both down.
  • If the problem stops your work (for example nobody can log in or you cannot invoice), say so clearly in the subject.
  • Reply in the same ticket when support asks a question. Do not open a new one.
  • Questions about how to do a task are welcome too, not only errors.
Last updated 1 week ago
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